Home :: FAQ

Free ShippingFree USPS Priority Mail Shipping TODAY only! Free shipping for any purchase of $89.95 or more!

FAQ

Q: My payment will not go through, what can I do?

A: Please make sure you have entered everything correctly, including your expiration date. Most cards are rejected because an incorrect number has been entered.


Q: What form of payments are accepted?

A: We accept all major credit cards and PayPal (you may purchase using a credit card or PayPal through PayPal as well.)  PayPal verifies credit card ownership and billing address and protects your credit card information. Please visit http://www.paypal.com for more information.

 


Q: Is it safe to use my credit card online?

A: ExpressionSunglasses.com is secured with a GoDaddy.com Web Server Certificate. Transactions on the site are protected with up to 256-bit Secure Sockets Layer encryption. When you enter the secured portion of our site, as soon as you select CHECKOUT, you will see https://  and know that your financial information is secure. ExpressionSunglasses.com uses PayPal for all credit card processing. ExpressionSunglasses.com therefore does not take possession of your credit card number and it cannot be viewed by outside parties.

Your credit card is charged once we confirm the item(s) you ordered is/are available for shipment. Backordered items will not be charged until the item is again available. Special Order items will be charged when order is placed.


Q: Can I ship to an address different than my bill to address?

 A: Due to online fraud, we will verbally contact the billing party in order to process an order shipping to a city other than that of the bill to address. Any orders that we cannot confirm will be subsequently cancelled. Any suspicious orders will be subject to a processing delay while we confirm the validity of the order.


Q: What is your return policy?

A: Details regarding our return policy located on our returns and exchanges page. 


Q: How may I cancel an order?

A: Orders can be cancelled within 24 hours of order placement, as long as the order has not entered the shipping process, by our contact us page. If your order has been processed by the time of your cancellation call, we cannot reverse shipping: your order will have to be delivered to you and then you may return the undesired product for refund or exchange according to our Return/Exchange Policies.  


Q: Are all your products authentic?

A: Yes, all products we sell are 100% authentic to their respective brand names and ship to you with their original retail packaging and all applicable extras (case, cleaning cloth, care manual, etc). Applicable extras vary per model and/or manufacturer. We do NOT sell used, refurbished, factory seconds, or imitation sunglasses. Any claims to the contrary will be vigorously proven to be false. Please note that glasses you may see at discount stores or other retailers may be considered "limited supply"  and are not readily made available to regular retailers.


Q: What type of warranty do you offer with your sunglasses?

A: All products include a full manufacturer's warranty and are subject to each manufacturer's warranty terms and conditions. Specifics regarding each product/brand warranty can be found on the item's product page of our website. Certain manufacturers process repairs and warranty defects directly. Dealing directly with the manufacturer can be convenient and save you time and money. Please note the manufacturer is responsible for any warranty issues, however we will attempt to assist you with any problems you might have if they occur shortly after you receive your items. IMPORTANT: There is no scratch warranty on sunglass lenses! Please contact us for instructions on who to contact if you have a warranty issue with sunglasses that you purchased from ExpressionSunglasses.com. 


Q: I have a question regarding an order, how may I contact you?

A: All customer inquiries are handled via email to keep our costs low. You will typically get a response within minutes of your question, however a response to some inquiries may take up to 24 hours. Please use our contact us page. 


Q: How do backorders work?

A: Sometimes, both ExpressionSunglasses.com and the manufacturer of a particular model can run out of stock. In this case, we must wait until the manufacturer produces more before we can ship out your order. If your item needs to be backordered, we will let you know the approximate waiting time (usually expect 1-3 weeks plus delivery time) before fulfilling your order. If you still wish to order the item, we will charge your account and your order will be shipped as soon as possible. 


Q: What is your typical product availability?

A: If we do not have an item in-stock, we are able to obtain most items from the manufacturer within 1-2 business days, assuming the item is in-stock at the manufacturer. Items may become available or unavailable without notice provided by the manufacturer. We do our best to keep up with backorders, special orders, and discontinuations however the sunglasses industry is ever-changing. We appreciate your understanding if an item becomes backordered or discontinued. Our goal is to communicate with you as soon as we realize an item is backordered or unavailable. We ship all items the same day we receive them from the manufacturer.


Q: Do you ship internationally?

A: We currently offer shipping to most countries, including U.S. military (APO/AFO) address. Please note customs/taxes are the responsibility of the buyer. ExpressionSunglasses.com does not control customs/taxes for international shipments. All customs/taxes are determined by the country you live in and are the sole responsibility of the buyer. Please check what your customs/taxes are for the country you live in prior to making a purchase. ExpressionSunglasses.com is unable to determine what customs/taxes, if any, your country will charge you and these are not funds we receive, they go to your country. If you refuse your delivery or return your item due to the customs/taxes you are charged you will not be refunded the price you paid for shipping the item to your location and you may incur a restocking fee. 


Q: How may I refuse delivery of my purchase?

A: If you have not yet opened the package, leave the package unopened, circle the return address, and write clearly "Return to Sender" across the front. When we receive the package, your account will be credited for the amount paid, less the shipping and handling fee you paid (or a minimum of $7) and 10% restocking fee ($10 minimum) and we will send you an e-mail message confirming our receipt of the return and how your credit will be applied. 


Q: Do you charge sales tax?

A: We currently only charge sales tax for domestic orders shipped within Wisconsin, which is determined based upon your county sales tax on your purchase price. All other locations will not be charged sales tax by ExpressionSunglasses.com however your state/country may look to you to report your purchases or charge you taxes. 


Q: I am looking for an item that is not shown on your website, can I still purchase it?

A: We carry the majority of the styles available for Ray-Ban, D&G Dolce & Gabbana, Ralph Lauren, RALPH Ralph Lauren, DKNY, Anne Klein, Ray-Ban Junior sunglasses, the brands we offer. If you are looking for a particular style or color of a brand we carry, but are unable to locate it in our catalog, please visit our contact us page. We will immediately attempt to locate the style or color you are looking for and provide you with price and availability. All reputable sellers of the brands of the sunglasses we carry, obtain their items from the same manufacturer, therefore if you have seen a color or style available elsewhere, we too should be able to provide it to you.


Q: Can I order a replacement part such as lens or temple, etc. for an item even if I did not purchase my sunglasses from your store?

A: Yes, we can provide you with replacement parts for your sunglasses. We are able to order most replacement parts although the manufacturer does not sell the frames alone. In most cases you must order the set such as both lenses or both temples. Please note that if your sunglasses were purchased many years ago, at a discount store, or even some sunglass retail stores replacement parts may be unavailable, or different that you expect. It is the responsibility of the customer to confirm they have the correct style/color/size and they order accordingly. Replacement parts are non-returnable/refundable. Please contact us for a quote.


Q: Can I place a special order for a non-standard sunglass (such as a mix and match for frame and temple?)

A: We can certainly customize an order for you, with restrictions. The Ray-Ban Wayfarer is a popular style to customize. Customers may want the frame one color and the temples of a different color. While you will need to order a complete unit of one of the items we can also assist you in ordering additional temples that you can use to customize your sunglasses.  Please contact us for a quote.